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We help your business to understand customer needs


Mystery shopping

Research method used to observe and evaluate current service level in your sales and service outlets.

Retail audit

POS and sales area inspections, information on stock levels, promotion efforts and other associated aspects

NPS and CSI indices

Excellent tools to collect and analyze customer loyalty and satisfaction data and to reduce number of dissatisfied clients

Marketing research

Competitive intelligence, Customer Flow management,  Analysis of mass media data, telephone and online surveys


Providing customer relationship solutions

Experienced mystery shoppers


Happy Clients

Service evaluations per month

Why choose us

Our advantages

Wide experience

Since 2006 we have been successfully conducting more than 10000 service evaluations per month for different groups of companies.

Nationaly and Globally

Carrying out projects in all Russian settlements and other European and Asian countries – Germany, Kazakhstan, Ukraine, Belarus, Moldova and etc.

Great base of Mystery Shoppers

Our network consists of more than 100 000 secret shoppers and spans all of Russia and others countries and due to our recruitment is still growing

Web Portal for Evaluations

At the moment we have been successfully running a special program for the Mystery shopper projects.

MSPA Member

Since 2012 we are a member in good standing with the Mystery Shopping Providers Association

Сase-by-case approach

Profpoint will choose right program for your company to collect valuable and actionable data

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